Working at Gardenia Court Nursing Home

Enough staff to get by but some delays at mealtimes and staff say extra would help build better relationships with residents.

However, some people did wait at times to receive support from staff, for example at mealtimes... we were also told by some staff it would be beneficial to people if there were extra staff to interact with people in a more social way, this would enable them to “build a better rapport” with people.

Only standard training with gaps in specialist courses like diabetes care or catheter care that residents need.

Mandatory training was being completed however the service had not provided training specific to some of the people's needs who lived there... training specific to people's needs such as diabetes care and catheter care was not consistent amongst staff.

No regular activities programme or coordinator so the role is mostly routine personal care with occasional events like a party.

We observed some people who were in bed all of the time did not have much interaction with other's during the day... They had summer party here recently, with a singer and food and all the relatives were invited.