Working at Garden Lodge
Philipson Street, Newcastle Upon Tyne, NE6 4EN
Operated by Manor Care Home Group
41 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Enough staff, good training and a positive culture, but leadership oversight gaps and limited activities hold it back."
Safety & Risk
6/10
✓
'As and when required' medicines were not always managed safely... However, there was no negative impact... Other aspects of medicines administration were safe. People were safeguarded from abuse.
Staff Culture
6/10
✓
Staff said the culture of the service was open and the management team were very helpful. Staff spoke positively about the culture of the service and the support they received from the management team.
Staffing Levels
6/10
✓
The service employed sufficient staff to keep people safe. A dependency tool was used to calculate staffing requirements and rotas showed that staffing was maintained at the required level.
Training & Dev
6/10
✓
Staff were appropriately trained. New staff received a detailed induction and regular refresher training was carried out for all staff.
Management
4/10
!
The registered manager was not fully aware of the requirement to notify CQC of incidents. The provider's internal audits and mock inspections had not identified the lack of 'as and when required' medicine protocols.
Programmes
3/10
✕
One person said, 'They have been teaching me to play dominoes, I really like bingo'. Different activities took place to celebrate events through the year.
Points to consider
The manager missed some required reports to regulators and audits did not spot medicine paperwork issues, so leadership oversight has gaps.
A number of notifications had not been submitted to CQC. The provider's internal audits... had not identified the lack of 'as and when required' medicine protocols contrary to the provider's medicines policy.
No activities coordinator or structured programme, just basic games like bingo and occasional events, so the role is mostly routine personal care.
One person said, 'They have been teaching me to play dominoes, I really like bingo'. Different activities took place to celebrate events through the year.
Only standard training and induction with no specialist courses or funded qualifications mentioned.
Staff were appropriately trained. New staff received a detailed induction and regular refresher training was carried out for all staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews