Working at Garden House

When people were at risk of harm, assessments were in place alongside guidance for staff on how to mitigate the risk. Staff had completed safeguarding training and were confident any concerns would be dealt with.

Staff told us they enjoyed their roles. Comments included; 'I love it, and I am so well supported' and 'The training is really good and there is constant supervision.'

There were enough staff to meet people's needs. Staff spent time with people talking to them and offering reassurance and encouragement.

Staff training was regularly updated. Staff told us the training was of good quality and equipped them to carry out their roles confidently. One commented; 'The training is really good, we get a mix of internal and external.'

The registered manager and senior management team were highly visible in the service and staff told us they were approachable and would listen to any concerns they had.

People spent time taking part in pastimes that reflected their interests. As well as daily events such as shopping and café trips, various celebrations were hosted at Bowden Derra Park.