Working at Garden House
174 Main Street, Berwick Upon Tweed, TD15 1RD
Operated by Wellburn Care Homes Limited
36 bedsResidential homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.7/10
Key Finding
"Good activities programme and dementia training, but staff concerns about practices and mixed culture feedback."
Safety & Risk
5/10
!
We identified several shortfalls with the recording of medicines which the registered manager told us would be addressed.
Staff Culture
4/10
!
We received mixed feedback from staff about the culture at the service.
Staffing Levels
5/10
!
There were sufficient staff deployed to meet people's needs.
Training & Dev
5/10
!
Staff were undertaking additional dementia care training at the time of our inspection.
Management
4/10
!
Several staff raised concerns about certain practices at the home which we passed to the registered manager.
Programmes
6/10
✓
An activities coordinator was employed. People were supported to pursue their hobbies both inside and outside of the home.
Points to consider
Staff raised concerns about practices and culture that the manager had not noticed before.
Several staff raised concerns about certain practices at the home which we passed to the registered manager... the registered manager had not been aware of some staff practices
Staff gave mixed views on the workplace culture with some raising worries.
We received mixed feedback from staff about the culture at the service. Several staff raised concerns about staff practices and culture
Medicine records had errors that quality checks missed.
We identified shortfalls with medicines recording which the provider's quality monitoring system had not identified.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews