Working at Garden City Court

Not enough staff at busy times like evenings, weekends and nights, so care workers end up rushed and have no time for chats or activities.

Per 2019 comprehensive inspection: People told us that they felt there were not always enough staff... Staff said there were not always enough staff and this meant that they were not always able to spend time chatting with people or providing activities.

Safety processes sometimes miss issues, like wrong pressure mattress settings and gaps in repositioning records.

Per 2019 comprehensive inspection: Pressure relieving mattresses were not always set correctly... Charts used for recording repositioning did not always have an accurate entry... one person went for six hours with no entry.

Only basic activities like quizzes and crafts with no dedicated time because of staffing shortages.

Per 2019 comprehensive inspection: Activities such as quizzes, crafts... Staff said... By the time we've got people washed and dressed, there is no time to do activities.