Working at Ganarew House Care Home

Training is only standard with basic updates and induction, no specialist dementia courses or funded qualifications.

Per 2019 inspection: A new member of staff told us they had completed training when they first started the role. We saw ongoing training updates were arranged for staff.

Staffing is adequate but there were occasional gaps on rotas that needed covering and some staff felt stretched at times.

Per 2019 inspection: Staff we spoke said sometimes staffing levels were insufficient, they had raised this with the management team and the concerns were not consistently resolved. Rotas showed gaps usually filled.

A resident suffered a serious injury recently which triggered this safety inspection and is still under investigation.

This assessment was prompted by a notification of an incident following which a person using the service sustained a serious injury. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken.