Last updated: 10 February 2026
"Supportive managers who listen to concerns and a positive culture, but basic training and a recent serious injury under investigation need attention."
The registered manager and staff team learnt from incidents and accidents and had a positive culture of safety based on openness and honesty. No safety concerns were found during this assessment.
The registered manager encouraged a culture of openness and took seriously any concerns raised. Staff: 'I have no concerns about the safety of our residents and our staff, the manager and deputies are very open.'
The provider had enough staff to ensure people’s safety and meet their needs. People told us they were supported by sufficient numbers of experienced and skilled staff.
Per 2019 inspection: Staff were well trained and knowledgeable about people's care and support needs. We saw ongoing training updates were arranged for staff.
Staff member told us, 'the manager and deputies are very open and we can always go to them to talk about any concerns we might have. They will listen and take action.'
Per 2019 inspection: The provider had employed two activity co-ordinators who provided interesting things for people to do such as games, exercise classes, entertainment, external trips. Volunteer provided arts and crafts.
Training is only standard with basic updates and induction, no specialist dementia courses or funded qualifications.
Per 2019 inspection: A new member of staff told us they had completed training when they first started the role. We saw ongoing training updates were arranged for staff.
Staffing is adequate but there were occasional gaps on rotas that needed covering and some staff felt stretched at times.
Per 2019 inspection: Staff we spoke said sometimes staffing levels were insufficient, they had raised this with the management team and the concerns were not consistently resolved. Rotas showed gaps usually filled.
A resident suffered a serious injury recently which triggered this safety inspection and is still under investigation.
This assessment was prompted by a notification of an incident following which a person using the service sustained a serious injury. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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