Last updated: 10 February 2026
"Strong safeguarding and approachable management, but daily agency use and high staff turnover create shortages."
Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had been trained to recognise and report the signs of abuse.”
People spoke highly of the staff team and said they were treated well by them. Staff were kind and caring.”
There is agency every day. We try to cover shifts also. There is not enough staff employed... we are short of staff... we have had a lot of people leaving here.”
Staff received relevant training to meet people’s needs. They were supported through supervision and appraisal to continuously learn and improve their working practice.”
The home manager told us, “I think I am very approachable and staff do come and see me. I try to encourage the staff to speak to the deputy manager as well. I try to make sure I am visible and want staff to feel comfortable that they can talk to me any time.”
People undertook activities at the service which supported their independence, health and wellbeing... [Family member] loves being in the garden... likes interactive games like bingo and singalong.”
Staff are stretched during busy periods like mornings and evenings, with agency used every day and staff leaving often.
There is agency every day... we are short of staff. We have three in the afternoon and four in the morning…we have had a lot of people leaving here.”
Only basic activities like bingo, singalongs and garden time, so the role lacks variety beyond routine care.
[Family member] likes interactive games like bingo and singalong, in fact they could do with more of those.”
Only standard training and supervision, no specialist courses or funded qualifications mentioned.
Staff received regular training and supervision to ensure they had the knowledge and skills to undertake their duties.”
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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