Last updated: 10 February 2026
"Supportive management fosters a positive family-like culture, but inconsistent staffing from agency use and limited activities hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty... Staff knew how to report risks and understood their role in keeping people safe. Staff were encouraged and supported to raise any concerns about safety risks. Staff felt assured that the registered manager would take action to ensure people’s safety.
Staff spoke positively about the culture of the service and 1 member of staff said “I like working here, I’ve been here over 10 years and have built up relationships with people and staff. I’ve never had any problems working here.”... “I’m treated very well here by management. I have learnt a lot since being here” and “I like how management communicate and treat us like one big family.”
Agency staff were used and where possible, the provider had used the same agency staff to ensure continuity for people... Relatives told us that while staff were not always consistent, they felt their loved ones were cared for and safe. One relative said, "there's always some familiar faces but a lot of them come and go", and another commented, "Everything seems to be okay but there's been quite a few different faces every time I go in".
Staff received the support they need to deliver safe care. This included induction, training, supervision, competency assessments, and support to develop... Staff received training appropriate and relevant to their role and their competency was assessed annually by the registered manager in areas such as medication, manual handling and supporting people to eat and drink. Training was refreshed at regular intervals.
Staff felt the managers were supportive and said the registered manager showed them appreciation. Comments from staff included, “I feel really supported by the registered manager and operations manager,”, “I’m treated very well here by management. I have learnt a lot since being here” and “I like how management communicate and treat us like one big family.”
Per 2019 comprehensive inspection: Arrangements for social activities met people's individual needs... Photo records showed they had regular access to the community and participated in a variety of meaningful activities. The provider had a portable Tovertafel (magic table) which was shared one week in three with two other services.
Staffing is adequate but uses agency workers and has turnover so the team is not always consistent.
Agency staff were used... Relatives told us... "there's always some familiar faces but a lot of them come and go", and another commented, "Everything seems to be okay but there's been quite a few different faces every time I go in".
No dedicated activities coordinator or structured programme, just occasional outings and shared basic tech like a magic table.
Per 2019 comprehensive inspection: The provider had a portable Tovertafel (magic table) which was shared one week in three with two other services... Photo records showed they had regular access to the community.
Only standard training and induction with supervision, no specialist courses or funded qualifications mentioned.
Staff received training appropriate and relevant to their role and their competency was assessed annually... Training was refreshed at regular intervals to maintain knowledge and skills in line with best practice.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp