Working at Gairloch Residential Care Home

The provider did not ensure all risks to people’s safety and wellbeing were identified or provided enough detail as to how these should be mitigated... We observed 2 members of staff perform unsafe moving and handling practices.

The provider did not always make sure there were enough qualified, skilled and experienced staff... People told us, “Not enough staff.” We were concerned about the deployment of staff as 1 of 2 communal lounge areas were often left without sufficient staff support.

Staff had not received regular formal supervision or an annual appraisal of their overall performance... Observations of staff’s practice did not provide assurance staff were skilled and competent to effectively apply their learning in their everyday practice.

The service had a manager who was in the process of registering with the Care Quality Commission. The provider and manager did not recognise deficits in their governance and monitoring systems.

People received limited opportunities to participate in meaningful activities... We observed limited opportunity for some people to participate in meaningful social activities that met their needs. This was despite the service having an assigned member of staff responsible for facilitating social activities.