Last updated: 10 February 2026
"Staff feel supported with effective training, but high manager turnover and no activities programme hold it back."
Per 2022 comprehensive inspection: Improvements had been made to the safe management of medicines and people now received their medicines as prescribed. Records confirmed safeguarding referrals had been made as appropriate.
Staff felt supported in their roles. One staff member told us, 'The management is strict but that does not mean they are not giving us the freedom to speak out or interact with them.'
Per 2022 comprehensive inspection: the provider had experienced difficulties recruiting and retaining staff and as a result, staffing numbers were maintained by using temporary staff supplied through an agency.
Staff told us the training and support they received gave them the skills and confidence they needed to carry out their roles and responsibilities effectively. Per 2022: the provider was supporting them to start a level three diploma in Health and Social Care.
There was no registered manager at the time of our visit but the senior management team remained consistent and they supported temporary managers at the home. A new manager was being appointed and would make an application to be registered with us.
Per 2022 comprehensive inspection: 'There are no activities at all; I just read my paper and do my word search.' Another person commented, 'There aren't any activities at all now, so I stay in my room a lot and come out at mealtimes.'
No permanent manager in post, and high turnover of managers left some relatives disappointed.
Most relatives told us they were disappointed with the high turnover of home managers at the home, however senior managers within the group remained consistent.
Relies on agency staff to keep numbers up due to hiring and keeping permanent staff problems.
Per 2022 comprehensive inspection: the provider had experienced difficulties recruiting and retaining staff and as a result, staffing numbers were maintained by using temporary staff supplied through an agency.
No activities programme or coordinator, so the role is mostly routine personal care.
Per 2022 comprehensive inspection: 'There aren't any activities at all now, so I stay in my room a lot and come out at mealtimes.'
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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