Last updated: 10 February 2026
"Stable staffing and approachable management create a supportive culture, but medicines safety gaps and ad hoc activities hold it back."
Medicines were not always safely managed... MARs were not routinely double signed... a person who had been prescribed Co-codamol had also received paracetamol... risk... paracetamol overdose. TMARs had not been fully completed.
A staff member told us, “I feel I can raise concerns, my manager is very approachable... Morale is generally good. We support and respect each other. Yes, I do enjoy my job."
The provider had a team of regular care staff and did not currently use agency staff. The registered manager used a staffing dependency tool to ensure there were sufficient numbers of suitably qualified staff.
Staff received training in a wide range of areas to enable them to complete their job roles. Courses included, infection prevention and control, moving and handling, food safety... dementia, diabetes, first aid.
The registered manager was approachable and always open to staff, people and relatives seeing them as needed, and was often seen around the service supporting the team and chatting with people.
There were no activities staff currently employed, and activities were provided either by care staff or through external entertainers. Most other activities were self-directed such as doing jigsaws, word searches, reading or drawing.
Medication handling has gaps like missing double checks, incomplete records, and unsafe storage that risk overdose or missed doses.
MARs were not routinely double signed by staff meaning the second check for accuracy was not being completed. We saw a person who had been prescribed Co-codamol had also received paracetamol... This is a risk as both contain paracetamol... TMARs had not been fully completed.
No dedicated activities coordinator so the role is mostly routine personal care with basic ad hoc events like music or crafts.
There were no activities staff currently employed, and activities were provided either by care staff or through external entertainers... not having an activities staff member meant activities were ad hoc.
Some risk assessments are incomplete or missing, like no plan for people with very thin skin that could break down easily.
A person who had ‘tissue thin skin that was intact’ had no tissue viability care plan or risk assessment in place... the risk of developing wounds... had neither been assessed nor mitigate.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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