Last updated: 10 February 2026
"Staff feel valued and supported with good training and enough staff, but unreported injuries and weak quality monitoring create safety risks."
People were not always safeguarding from the risk of abuse. Safeguarding systems were in place... however when staff recorded new marks or injuries observed on people, they had not reported these to senior staff or management.
Staff told us they felt valued, supported and enjoyed their work. One staff member told us, 'Managers are really good because they're approachable. The office is always open and you can talk to them. 100% support.'
There were enough staff deployed to meet people's needs. A family member told us, '[There are] plenty of staff there, [relative] has a designated carer each shift and one to one all shift.'
People were supported by staff who had received training in line with their roles. Staff told us that training was good and gave them the skills and knowledge they needed to support people effectively and keep them safe.
The registered manager promoted a person-centred environment... however, the providers quality monitoring systems were very informal and had failed to mitigate the risks in relation to incident reporting and post-incident analysis reviews.
People were supported with a range of activities. Staff encouraged people to take part in person-centred activities. For example, 1 person had a volunteering job at the library.
Staff do not always report new marks or injuries to managers, and risk assessments and care plans miss key details putting people at risk.
when staff recorded new marks or injuries observed on people, they had not reported these to senior staff or management so they could refer these to the appropriate authorities.
Managers do not properly audit records or review incidents, so safety issues and poor practices go unnoticed.
the providers quality monitoring systems were very informal and had failed to mitigate the risks in relation to incident reporting and post-incident analysis reviews. Care plan audits were not effective.
Activities are basic person-centred choices like volunteering and garden play with no dedicated coordinator or specialist programmes.
People were able to choose activities and pursue volunteer work that was tailored to them... Staff encouraged people to take part in person-centred activities. For example, 1 person had a volunteering job at the library.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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