Working at Gables Care Home
31 Highfield Road, Middlesbrough, TS4 2PE
Operated by T.L. Care Limited
64 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
4.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.2/10
Key Finding
"Staff feel valued and confident in the manager, but no registered manager yet and irregular supervisions with DBS issues hold it back."
Safety & Risk
3/10
✕
Improvements had been made to the management of medicines however some records needed further improvement. The fridge maximum temperature had been out of range and had not been investigated to ensure medicines were safe to use.
Staff Culture
6/10
✓
A staff member said, “We have had a few managers but [home manager] is the only one that delivers, if he says he will do something he does it.” This was echoed by other staff who experienced confidence in the home manager and felt they were able to share concerns and ideas which were valued and acted upon.
Staffing Levels
4/10
!
There were enough staff however the provider had not followed their own policy in relation to the supervision and appraisal of staff. One staff member had started in post before their DBS check had been returned.
Training & Dev
3/10
✕
Staff had not received support and supervision in line with the provider’s own policy. Staff had attended supervision meetings in March 2025 and a plan was in place for appraisal and supervisions to be completed regularly moving forward.
Management
4/10
!
There had not been a registered manager in post since April 2024. A new manager had been in post since 14 April 2025 and was in the process of registering with CQC.
Programmes
4/10
!
Relatives said... “They do quite a lot of activities, staff always sit with her during activities [this was due to their specific support needs].”
Points to consider
No permanent registered manager in place yet as the new one is still registering with the regulator.
There had not been a registered manager in post since April 2024. A new manager had been in post since 14 April 2025 and was in the process of registering with CQC.
New staff sometimes start before criminal record checks are back and without proper job references.
One staff member had started in post before their DBS check had been returned. There was no reference from their previous employer and references received pre-dated their application form.
Staff have not had regular one-on-one check-ins or yearly performance reviews as required by the home's policy.
The provider had not followed their own policy in relation to the supervision and appraisal of staff. Staff had not received support and supervision in line with the provider’s own policy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews