Working at Gable Lodge

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt.

Staff were motivated to deliver high quality care to people. They were valued and supported with their learning and development by the provider. People and staff were encouraged to raise concerns and these were listened to and acted on.

A relative told us there were enough staff to support people. Staffing levels were planned based on people’s dependency and individual needs and were stable and consistent.

Staff received training and management support to meet the range of people’s individual needs. A staff member told us, “I get regular training…we do have supervision meetings. Once every three months.”

The registered manager was experienced, knowledgeable and well regarded by people, relatives and staff. They worked directly with the registered manager alongside the staff team daily.