Working at Futures

Some accident records are not fully completed, so the manager cannot always check that minor injuries were fully investigated.

Recording of some incidents and accidents was not complete. This meant that the registered manager could not be assured that all incidents and minor injuries were being investigated thoroughly.

Bank staff sometimes cover shifts when regular staff are sick.

One relative told us they felt there were enough staff, saying, 'They do use bank staff sometimes.' Another staff member said, 'There is the odd day when someone phones in sick but we tend to get cover from another bungalow.'