Working at Furzehatt Residential and Nursing Home
59 Furzehatt Road, Plymouth, PL9 8QX
Operated by Sanctuary Care Limited
62 bedsNursing homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Strong leadership with good morale and an open team culture, but rushed mornings and nights with delayed call bells plus basic training hold it back."
Safety & Risk
8/10
✓
People's medicines managed safely with EMARs and audits; risks assessed with professional input; staff spoke of positive culture to learn from mistakes with retraining as needed.
Staff Culture
7/10
✓
Staff spoke about an open culture where they all worked as a team; people said staff make you feel part of a family and relatives noted person-centred approach.
Staffing Levels
5/10
!
We observed sufficient numbers of staff available to meet people's needs during the inspection but some people, relatives and staff said staff felt rushed mornings and nights with delayed call bells.
Training & Dev
5/10
!
Staff were inducted, trained and supported to gain the skills needed; systems ensured training was up to date with regular supervision but no specialist development mentioned.
Management
7/10
✓
There was a clear system of leadership and governance in place led by the registered manager with the support of a deputy, other senior staff and the provider. Staff felt there was good communication and regular updates; morale is good here.
Programmes
6/10
✓
Per 2019 comprehensive inspection: activities coordinator runs regular varied programme including singers, musicians, armchair exercises, school choir visits and tea dances.
Points to consider
Staff numbers meet basic needs but mornings and nights feel rushed with call bell delays and less time to chat.
Some said they felt staff did not have the time to spend with them socially. The nights and mornings were the times mentioned. Some staff and relatives also shared a similar view.
Only standard training like induction, e-learning and supervision, no specialist courses or funded qualifications.
The training has been good. We have the e-learning and mine is complete and if there is anything I do not understand, I always ask, and you always get an answer.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews