Last updated: 10 February 2026
"Dedicated leadership praised by staff and relatives and a positive culture, but staff turnover and limited specialist activities hold it back."
Staff demonstrated a good understanding of safeguarding... Risks... managed well... Robust medicines systems... Accidents and incidents... reviewed.
There was a positive and open culture... Staff: 'We are very proud of (registered manager)... I'm really proud of how things are and there is nothing to hide anymore.'
Sufficient staff were deployed to meet people's needs safely. Staff told us they felt there was enough staff on each shift: 'There's enough staff and the new staff have picked things up...'
Staff told us they found their training useful: '(Registered manager) is keen for us to do as much training as we can... palliative care training.' Staff received regular supervision.
Relatives spoke highly of the registered manager: 'Since (registered manager) has taken over we have been impressed with her dedication, care and attention to detail.' Staff: 'We are very proud of (registered manager). She is doing a great job...'
People and their relatives spoke highly of the activities... Personalised activities... favourite music... Elvis impersonator... activities co-ordinator.
Staffing is adequate with enough staff on shifts, but mentions new staff so turnover might mean occasional gaps.
There's enough staff and the new staff have picked things up so we're working together and help each other.
Varied activities with a coordinator like music, quizzes and entertainers, but no specialist programmes or training for staff in creative therapies.
Personalised activities were planned around people's interests such as using people's favourite music or past occupations within quizzes, games and when planning entertainers... Elvis impersonator.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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