Working at Furze Hill House
73 Happisburgh Road, North Walsham, NR28 9HD
Operated by The Salvation Army Social Work Trust
40 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Stable staff team, supportive management, regular training and positive culture, although basic activities and gaps in safety records hold it back."
Safety & Risk
6/10
✓
2021: Some improvements needed in recording fluid intake, weight monitoring, turn charts; initial gaps in visitor risk checks and temperature screening.
Staff Culture
7/10
✓
Per 2017 comprehensive inspection: Staff described team as 'welcoming' and 'mutually respectful', supportive of each other; positive staff observations.
Staffing Levels
7/10
✓
Per 2017 comprehensive inspection: Stable staff team, enough staff to meet needs, people said 'I never have to wait long', staff described as 'well organised'.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Mandatory and additional training such as falls management, person-centred care; regular supervisions and annual appraisals.
Management
7/10
✓
Per 2017 comprehensive inspection: Staff described registered manager as approachable, supportive and encouraging training and development.
Programmes
6/10
✓
2021: Activity lead developed monthly newsletter; per 2017: Dedicated staff member provided quizzes, board games, trips.
Points to consider
Activities are basic like quizzes, games, trips and a newsletter, so days are not that varied or creative beyond routine care.
2021: The activity lead worked with people to develop a monthly newsletter; per 2017: activities such as quizzes, board games and trips outside of the home.
Some gaps in tracking drinks intake, weights and position changes, plus early slips in checking visitors for infection risks.
2021: We identified some areas of improvement in relation to the quality of recording for people's fluid intake, weight monitoring and turn charts... visitors... did not have temperature checks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews