Working at Fullwood House
67 Lord Haddon Road, Ilkeston, DE7 8AU
Operated by Approach Community Homes Limited
10 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by approachable managers with a positive culture and strong safety, but basic activities and limited training hold it back."
Safety & Risk
7/10
✓
Risk assessments were completed to identify and manage people's risks safely. Staff understood how to communicate with people and how to offer support so the risk of harm was reduced.
Staff Culture
7/10
✓
One staff member we spoke with said 'We talk about things and it helps us work better together'. Staff found both the manager and provider approachable and supportive.
Staffing Levels
6/10
✓
People were supported by sufficient numbers of suitable staff. The number of staff available was flexible to meet people's needs.
Training & Dev
5/10
!
Staff completed training in safeguarding. Staff understood safeguarding procedures and their responsibilities within these.
Management
7/10
✓
Staff found both the manager and provider approachable and supportive.
Programmes
5/10
!
People enjoyed taking part in local outings such as shopping and going to the pub. People participated in activities in the home such as gardening, making snacks and drinks.
Points to consider
Just basic outings like shopping and pub trips plus home tasks like gardening, no activities coordinator or special programmes to vary the work.
People enjoyed taking part in local outings such as shopping and going to the pub. People also used the local hairdresser and nail salon. People participated in activities in the home such as gardening, making snacks and drinks.
Only standard training like safeguarding mentioned, no specialist courses or funded qualifications for things like mental health support.
Staff completed training in safeguarding. Staff understood safeguarding procedures and their responsibilities within these.
Staff numbers are sufficient and flexible for appointments and activities, but no details on low agency use or stable long-term team.
People were supported by sufficient numbers of suitable staff. The number of staff available was flexible to meet people's needs, for example, appointments, activities and holidays.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews