Working at Frome Care Village
Styles Hill, Frome, BA11 5JR
Operated by Frome Care Village Limited
60 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Improved leadership and supportive culture with consistent staffing, but basic activities and supervision gaps need attention."
Safety & Risk
7/10
✓
Medicines were managed safely. Handwritten medicine administration charts (MAR charts) were double signed, and medicines requiring extra security were stored securely with weekly audits undertaken.
Staff Culture
7/10
✓
Staff told us they felt supported by the registered manager and management team and were motivated to provide good care.
Staffing Levels
7/10
✓
Consistent staffing levels on the Woodlands unit had improved since our last assessment, and call bells were answered promptly during our visits.
Training & Dev
6/10
✓
Staff files showed staff had a comprehensive induction and completed the providers mandatory training. We found some gaps in staff supervisions over the past 3 months.
Management
7/10
✓
The new registered manager had improved staff morale and team culture, and staff spoke positively about leadership and support.
Programmes
5/10
!
While the Parsonage unit had engaging activities, such as craft sessions and animal visits, the Woodlands unit had external entertainers but was quieter, and records did not always show why people were nursed in bed.
Points to consider
Activities are basic with gaps for people staying in rooms, so the role involves more routine care than creative engagement.
Some people who stayed in their rooms told us they were bored. This was an area the provider had identified needed improvements.
Only standard mandatory training in place with recent gaps in supervisions, no specialist courses or funded qualifications yet.
We found some gaps in staff supervisions over the past 3 months, which the provider has committed to addressing by early 2026.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews