Last updated: 10 February 2026
"Improved leadership and supportive culture with consistent staffing, but basic activities and supervision gaps need attention."
Medicines were managed safely. Handwritten medicine administration charts (MAR charts) were double signed, and medicines requiring extra security were stored securely with weekly audits undertaken.
Staff told us they felt supported by the registered manager and management team and were motivated to provide good care.
Consistent staffing levels on the Woodlands unit had improved since our last assessment, and call bells were answered promptly during our visits.
Staff files showed staff had a comprehensive induction and completed the providers mandatory training. We found some gaps in staff supervisions over the past 3 months.
The new registered manager had improved staff morale and team culture, and staff spoke positively about leadership and support.
While the Parsonage unit had engaging activities, such as craft sessions and animal visits, the Woodlands unit had external entertainers but was quieter, and records did not always show why people were nursed in bed.
Activities are basic with gaps for people staying in rooms, so the role involves more routine care than creative engagement.
Some people who stayed in their rooms told us they were bored. This was an area the provider had identified needed improvements.
Only standard mandatory training in place with recent gaps in supervisions, no specialist courses or funded qualifications yet.
We found some gaps in staff supervisions over the past 3 months, which the provider has committed to addressing by early 2026.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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