Working at Frognal House Care Home
Frognal House, Sidcup, DA14 6LF
Operated by Willow Tower Opco 1 Limited
131 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel valued and supported with strong teamwork and safety, but residents sometimes wait for help on busy shifts."
Safety & Risk
8/10
✓
People were protected from risk of abuse and risks to people were managed well... The provider had a proactive and positive culture of safety... Staff ensured medicines and treatments were safe and met people’s needs.
Staff Culture
8/10
✓
Staff told us they felt valued and supported. A staff member commented, “This is a lovely place to work. Teamwork is very good; we all pull together... The managers really care about the staff, they make me feel wanted and appreciated.”
Staffing Levels
6/10
✓
People and their relatives told us they felt there was enough staff to meet their needs... Staff told us staffing levels were very good... However, a few people told us that on occasions they do have to wait until staff are available to assist.
Training & Dev
6/10
✓
The providers training matrix showed that staff had received training on dementia awareness, diabetes, oral health... A staff member told us, “The training we receive is good... regular supervision from managers.”
Management
7/10
✓
The service was well led, and leaders were visible, approachable and engaged well with people, their relatives and staff. Staff told us they felt valued and supported.
Programmes
6/10
✓
We observed people actively engaging in various activities such as book clubs, giant group scrabble, hand massage and manicure, Tai Chi exercises, quizzes and art and craft. In addition to in-house activities, staff also organised regular community outings... worked closely with a local church, and... local school.
Points to consider
Staffing levels are good but sometimes residents have to wait for help which can make shifts busy.
a few people told us that on occasions they do have to wait until staff are available to assist. We discussed this with the home manager who told us they regularly monitored call bell response times
Training covers standard and some specialist topics with regular supervision but no funded qualifications or clear career paths.
Staff completed training in areas relevant to peoples care and support needs. The providers training matrix showed that staff had received training on dementia awareness, diabetes, oral health... regular supervision from managers.
Varied activities like Tai Chi, outings and school visits but no specialist programmes to really enrich the daily role.
observed people actively engaging in various activities such as book clubs, giant group scrabble, hand massage and manicure, Tai Chi exercises, quizzes and art and craft... regular community outings... local school and church
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews