Working at Frognal House Care Home
Frognal House, Sidcup, DA14 6LF
Operated by Willowbrook Healthcare Limited
131 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel valued with strong teamwork and very good staffing levels, but no permanent registered manager and only basic training hold it back."
Safety & Risk
8/10
✓
proactive and positive culture of safety based on openness; good oversight of safeguarding concerns and incidents; medicines administered safely with regular audits.
Staff Culture
8/10
✓
Staff told us they felt valued and supported. 'This is a lovely place to work. Teamwork is very good; we all pull together... The managers really care about the staff, they make me feel wanted and appreciated.'
Staffing Levels
7/10
✓
Staff told us staffing levels were very good. 'We have very good staffing levels. I have worked in care for 30 years and this is the highest I have ever seen.' We observed enough staff deployed.
Training & Dev
6/10
✓
providers training matrix showed staff had received training on dementia awareness, diabetes, oral health, learning disability, fire safety; 'The training we receive is good' and regular supervision.
Management
6/10
✓
home manager in post who was in the process of registering to become the registered manager for the service; leaders were visible, approachable and engaged well with staff.
Programmes
6/10
✓
activities such as book clubs, giant group scrabble, hand massage and manicure, Tai Chi exercises, quizzes and art and craft; regular community outings; partnerships with local school and church.
Points to consider
No permanent registered manager yet, the current one is still in the process of registering.
home manager in post who was in the process of registering to become the registered manager for the service.
Only standard training plus some specialist topics like dementia care, no funded qualifications or career development paths.
staff had received training on dementia awareness, diabetes, oral health, learning disability, fire safety, health and safety, basic life support, moving and assisting people, safeguarding adults, the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS).
Varied everyday activities like Tai Chi, quizzes, and school visits, but no standout specialist programmes to make the job more varied and fulfilling.
We observed people actively engaging in various activities such as book clubs, giant group scrabble, hand massage and manicure, Tai Chi exercises, quizzes and art and craft. In addition to in-house activities, staff also organised regular community outings... worked closely with a local school.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews