Working at Frithwood Nursing Home
21 Frithwood Avenue, Northwood, HA6 3LY
Operated by M D Homes
26 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Staff praised the friendly open-door manager and felt supported in a strong team with enough staff, but activities lack variety and innovation."
Safety & Risk
8/10
✓
Systems to learn from incidents: staff meetings discussed lessons learnt, care plans/risks updated. Safeguarding training/discussions, detailed risk assessments followed, safe medicines with competencies.
Staff Culture
8/10
✓
Staff said “I feel really supported here... brilliant... They care about the residents and staff” and “We work as a team.” They felt confident speaking up.
Staffing Levels
7/10
✓
People said “There are more than enough staff” and “There are plenty about.” Staff told us “It is a relaxed environment, and we have time to speak with the residents” and did not have to rush.
Training & Dev
7/10
✓
Staff undertook training on dementia and challenging situations. Some took ‘champion’ roles with extra training to cascade knowledge. Regular supervision and appraisals, not tick-box.
Management
8/10
✓
Staff praised the registered manager: “[Registered manager] is the best one, so much has changed since [they] took charge. [They] speak to us in a friendly way” and “The manager’s door is always open, and they actually listen when you have a problem.”
Programmes
6/10
✓
Activities coordinator organised range of events including daily morning exercises, movement, social/leisure activities, cultural celebrations and church services.
Points to consider
The activities coordinator runs regular exercises, cultural events and social stuff, but nothing specialist or innovative to really vary the day beyond basic personal care.
The activities coordinator told us “We do morning exercises every day. I help them get their body working, we have an activity plan. I look to see what they are enjoying and what is working.”
Staffing is good with enough people for a relaxed pace, but no info on low agency use or long team retention to make it exceptional.
The provider employed enough staff... Staff also felt there were enough of them and told us they did not have to rush.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews