Working at Frith House
Steart Drive, Burnham On Sea, TA8 1AA
Operated by Somerset Care Limited
83 bedsResidential homes
Workplace Score
8.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.3/10
Key Finding
"Supportive hands-on leadership, high staff morale, excellent training and innovative programmes, although occasional delays in call bell responses."
Safety & Risk
9/10
✓
2021 targeted IPC: assured on preventing infections, PPE use, testing, cleaning, outbreak management; Per 2017: strong safeguarding alerts, safe medicines, proactive risks enabling independence (e.g. solo showers).
Staff Culture
9/10
✓
Per 2017 comprehensive inspection: 'Staff morale was high', 'I love it here. I feel valued and listened to', Investors in People accredited, open safeguarding culture.
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: 'There were sufficient staff on duty' to keep people safe, robust recruitment, but one relative waited 30 minutes for call bell response (addressed).
Training & Dev
9/10
✓
Per 2017 comprehensive inspection: named programmes including Dementia in a Nutshell, FITS, Cohen Mansfield Toolbox, Abbey Pain Scale, Petals dementia care; 2021: IPC training with observations and quizzes.
Management
9/10
✓
Per 2017 comprehensive inspection: registered manager hands-on (comes early to see night staff), approachable, drives innovation via steering groups and research, staff say 'very supportive' and 'listens to suggestions'.
Programmes
9/10
✓
Per 2017 comprehensive inspection: multiple innovative programmes including 'Our Yesterdays' reminiscence (rolled out organisation-wide), Calmer by Nature research with Exeter University (reduced agitation), Cohen Mansfield Toolbox, community cafe partnerships.
Points to consider
Staff numbers are enough to keep people safe and answer calls most of the time, but no details on agency use or long-term team stability to make workloads easy.
Per 2017 comprehensive inspection: 'There were sufficient staff on duty and recruitment procedures were safe'; one relative 'waited 30 minutes for staff to respond' (addressed).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2017
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews