Working at Friston House
414 City Way, Rochester, ME1 2BQ
Operated by Barchester Healthcare Homes Limited
81 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel well-supported and valued by management with strong safety practices, but activities often fail to happen as planned and call bells take too long to answer."
Safety & Risk
7/10
✓
We were assured that the provider was preventing visitors from catching and spreading infections... Staff had a good knowledge and understanding on how to keep people safe from abuse. Medicines were well managed. Per 2022 and 2017 inspections.
Staff Culture
6/10
✓
Staff told us they felt supported, valued and listened to by the management team. Per 2017 comprehensive inspection.
Staffing Levels
5/10
!
People gave us mixed feedback about whether there were enough staff; some delays to call bells being answered. Per 2017 comprehensive inspection.
Training & Dev
5/10
!
Most staff had undertaken training relevant to their roles. Some staff required updates and training relevant to meet people's health needs. Per 2017 comprehensive inspection.
Management
6/10
✓
Staff told us they felt well-supported by the management team. Per 2017 comprehensive inspection.
Programmes
4/10
!
Activities were not always person centred to meet people's needs... one of these members of staff was on sick leave. This meant that activities... did not happen as they had been planned. Per 2017 comprehensive inspection.
Points to consider
Activities are basic like quizzes and crafts and often don't happen as planned because one activities person was off sick.
one of these members of staff was on sick leave. This meant that activities on the schedule did not happen as they had been planned. Per 2017 comprehensive inspection.
Staffing is adequate but call bells sometimes ring a long time before being answered, especially on the nursing floor.
call bells seem to ring for a very long time before being answered... This tends to be more on the nursing floor. Per 2017 comprehensive inspection.
Only standard training with some gaps in updates for dementia care and Parkinson's.
Some staff required updates and training relevant to meet people's health needs... training records seen for two nurses... had not received refresher or update training on dementia care. Per 2017 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews