Last updated: 10 February 2026
"Stable long-serving staff and supportive managers foster a positive culture, but training covers only basics without specialist development."
Staff had completed safeguarding training and staff were able to demonstrate how they recognised signs of abuse and poor practice. Staff told us they were able to raise any concerns to the management team and were confident actions would be taken. Accurate records for the receipt, administration and disposal of medicines were kept. Regular audits of medicines administration took place to ensure continuous safety.
There was a positive culture throughout the service. Staff told us they enjoyed working at the service and felt valued. Staff were positive about working at the service and felt valued they told us they were well supported. Comments included, 'I just like them, they are very supportive and very understanding' and 'They do walking around and always available to help us.'
There was very little staff turnover. Most staff had worked at the service for many years which provided consistency and continuity for people living in the service. At the time of our inspection the service was not using any agency staff. There were enough staff to keep people safe and meet their individual needs. We observed people were attended to in a timely unrushed manner.
Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice. Staff were being supported to develop their skills through appropriate training. A staff member said, 'Our competencies are checked every six months'.
People and staff praised the managers of the service and agreed that they were approachable, knowledgeable, fair and did their job well. Staff said they felt comfortable to put forward any ideas they may have to improve the care, support or wellbeing for people and were confident these would be acted upon.
Training covers basics like safeguarding and medication checks, but no specialist courses or funded qualifications to help you develop your skills.
Staff had completed safeguarding training and understood their role... A staff member said, 'Our competencies are checked every six months'. Staff were being supported to develop their skills through appropriate training.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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