Working at Friern Residential Care Home

Staff had completed safeguarding training and staff were able to demonstrate how they recognised signs of abuse and poor practice. Staff told us they were able to raise any concerns to the management team and were confident actions would be taken. Accurate records for the receipt, administration and disposal of medicines were kept. Regular audits of medicines administration took place to ensure continuous safety.

There was a positive culture throughout the service. Staff told us they enjoyed working at the service and felt valued. Staff were positive about working at the service and felt valued they told us they were well supported. Comments included, 'I just like them, they are very supportive and very understanding' and 'They do walking around and always available to help us.'

There was very little staff turnover. Most staff had worked at the service for many years which provided consistency and continuity for people living in the service. At the time of our inspection the service was not using any agency staff. There were enough staff to keep people safe and meet their individual needs. We observed people were attended to in a timely unrushed manner.

People and staff praised the managers of the service and agreed that they were approachable, knowledgeable, fair and did their job well. Staff said they felt comfortable to put forward any ideas they may have to improve the care, support or wellbeing for people and were confident these would be acted upon.