Working at Friends of the Elderly Malvern

Managers' audits and checks do not always spot issues like gaps in food and fluid records, so oversight feels patchy across the home.

these were not always robust enough and had not always identified the deficits we found during our inspection. For example, we identified some gaps in recording of people's food and fluid.

Staffing is enough but depends on agency workers to cover shortfalls, even if they book the same ones ahead.

The provider used agency staff to cover any shortfalls in staffing levels. Regular agency staff were used and booked in advance to ensure consistency of the same agency staff as much as possible.

Medication records have gaps like missing checks when stock arrives or allergy notes not always there, needing fixes to avoid risks.

medication was not always checked in or carried forward to the next cycle... some people's allergy statuses were not recorded.