Last updated: 10 February 2026
"Staff feel supported with good training and activities, but weak audits and medicines management gaps need fixing."
Most people's medicines were managed safely. However, some improvements were required in the systems used to manage people's medicines safely. For example, medication was not always checked in or carried forward to the next cycle.
Staff were complimentary of the support they received from the management team. One staff member said, 'We [staff] work well together, as a team. [Registered managers names] are so approachable and supportive.'
The provider used agency staff to maintain safe staffing levels. Regular agency staff were used and booked in advance to ensure consistency of care.
Records showed staff had received the provider's required training. This included topics such as safeguarding and infection control and prevention. In addition, staff received training to support people with specific health conditions such as diabetes.
The registered manager and unit manager carried out audits of the service to monitor the quality of care provided. However, these were not always robust enough and had not always identified the deficits we found during our inspection.
There were activities coordinators in each unit. People were invited to take part in activities such as exercises, skittles and arts and crafts.
Managers' audits and checks do not always spot issues like gaps in food and fluid records, so oversight feels patchy across the home.
these were not always robust enough and had not always identified the deficits we found during our inspection. For example, we identified some gaps in recording of people's food and fluid.
Staffing is enough but depends on agency workers to cover shortfalls, even if they book the same ones ahead.
The provider used agency staff to cover any shortfalls in staffing levels. Regular agency staff were used and booked in advance to ensure consistency of the same agency staff as much as possible.
Medication records have gaps like missing checks when stock arrives or allergy notes not always there, needing fixes to avoid risks.
medication was not always checked in or carried forward to the next cycle... some people's allergy statuses were not recorded.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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