Working at Friars Mead

No reliable activities programme or coordinator, so the role is mostly routine personal care.

Activities required a more consistent approach as there was not very much to 'engage' people and at the time of the inspection they were trying to recruit new activities staff.

Manager not always supportive to staff and does not always listen to their views.

Staff told us they felt that the registered manager was not always as supportive as they might have been and did not feel they were always listened to or their opinion taken into account.

Regular agency staff cover shifts, even though there are usually enough staff.

the use of regular agency staff was a regular occurrence.