Working at Frethey House
Frethey Lane, Taunton, TA4 1AB
Operated by Aria Healthcare Group LTD
41 bedsNursing homes
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.1/10
Key Finding
"Adequate staffing ensures continuity of care, but frequent manager changes and training gaps have unsettled the team and morale."
Safety & Risk
4/10
!
Per 2019 comprehensive: 'People did not always receive their medicines safely... missed doses, incorrect administration, incorrect tablet counts'; 2022 IPC good on infection control.
Staff Culture
4/10
!
Per 2019 comprehensive: Staff said 'morale is low' and 'We feel we are not listened to'; mixed feedback on leadership changes.
Staffing Levels
5/10
!
Per 2022 IPC: 'There were sufficient staff to provide continuity of care and support. Regular agency staff were used to cover any staff absences.'
Training & Dev
3/10
✕
Per 2019 comprehensive: 'Several new staff had still not completed the provider's mandatory training such as fire safety... some existing staff were overdue for update training.'
Management
4/10
!
Per 2019 comprehensive: 'There have been four changes of manager at the home since November 2018... These rapid changes had destabilised the home'; 2022 IPC notes registered manager in post.
Programmes
4/10
!
Per 2019 comprehensive: 'Activities have been pretty lacking... due to staff changes'; basic quizzes, music, trips mentioned but not personalised.
Points to consider
Frequent manager changes have unsettled the team and hurt staff confidence.
Per 2019: 'There have been four changes of manager... These rapid changes had destabilised the home and adversely impacted... confidence in the service.'
Gaps in basic training mean some staff miss out on fire safety and other must-know courses.
Per 2019: 'Several new staff had still not completed... mandatory training such as fire safety, moving and handling... some existing staff overdue.'
Regular agency staff cover sick days so you work with people who don't know residents well.
Per 2022: 'Regular agency staff were used to cover any staff absences.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews