Working at Freshford Cottage Nursing Home

The manager is supportive but there are gaps in oversight like incomplete care plans, risk assessments without guidance, and missed notifications to regulators.

Care plans and risk assessments were not always present or contained all relevant information... During the inspection we identified that 2 statutory notifications that should have been submitted had not been received.

Staffing levels are enough to meet needs but they rely on agency staff regularly when people are off.

Staff told us there were always enough staff working and in case of absences regular agency staff were used.

Training covers the basics with regular supervision but staff lack full understanding of specialist areas like mental capacity rules.

although staff had received MCA training, they did not have a full understanding of how to apply this in practice. We discussed this with the registered manager who acknowledged that further training and understanding was required.