Working at Freshfields Residential Home

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.

Staff told us they liked working for the service. They told us the management team were always helpful, and they felt supported. They were empowered to make decisions and in line with their roles.

There were enough staff working for the service to meet people’s needs and to provide personalised care and support. We reviewed the staff rota, and this showed there were enough staff on duty.

The provider had a training programme for all staff to complete to ensure they had the skills to meet people's needs. Staff completed training in a number of key areas such as moving and handling, medicine management, first aid, food hygiene and infection control.

The registered manager operated an ‘open door’ policy where people, relatives and staff could speak to them at any time. Staff told us the registered manager was approachable and was easy to talk to if they had any issues to discuss.