Working at Freshfields
College Path, Liverpool, L37 1LH
Operated by Valorum Care Limited
35 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Stable staffing and positive culture with good training, but leadership improvements and activities need more time to fully embed."
Safety & Risk
7/10
✓
Medicines managed safely post-improvements, risks assessed in care plans, safeguarding systems, incident learning with reflective discussions
Staff Culture
7/10
✓
Positive ethos of transparency and respect, no blame culture ('We put our hands up and learn from any incidents'), staff feel valued through meetings and check-ins
Staffing Levels
7/10
✓
Reliance on agency staff decreased, more stable team, enough staff to meet needs timely ('There are always lots of staff about and if I press my call bell they come quickly'), structured induction for new staff
Training & Dev
7/10
✓
All mandatory and specific training completed (dementia, mental health), induction, supervision and appraisal, champions introduced for key themes
Management
6/10
✓
Registered manager in post and returned, described as 'wonderful' and accessible ('I can speak with her anytime'), but 'further time was required to evidence these improvements were embedded through sustained governance'
Programmes
6/10
✓
2 activity coordinators, pottery room, sensory room, holistic therapies, trips out, 1-1 activities
Points to consider
Leadership is competent and the manager is approachable now, but it needs more time to show the fixes are fully bedded in long-term
further time was required to evidence these improvements were embedded through sustained governance
Activities are regular and varied with dedicated coordinators and special rooms, but no named specialist programmes or staff training in therapeutic approaches
The home employed 2 activity co-ordinators... bespoke pottery room... sensory room... holistic therapist... colour card therapy
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews