Last updated: 10 February 2026
"Staff feel comfortable speaking up in a positive culture with good safety management, but no permanent manager in post and staffing stretched at times with agency use."
Risks to people's health and safety were effectively managed... People's medicines were managed safely... We recommend work is undertaken to ensure medicines care plans and protocols for 'as required' medicines are written in a person-centred way.
Staff consistently told us they felt comfortable speaking up to raise any concerns or feedback with senior staff and management.
We saw there were enough staff to meet people's needs, although they were stretched at times. Staff were satisfied the service acted promptly to fill gaps caused by staff absence... used agency staffing.
Per Jan 2023 inspection: Staff had regular training and opportunities and the new registered manager had started staff supervisions... but staff records of supervisions and support had not been completed in line with the provider's policy.
At the time of our inspection there was not a registered manager in post. A manager had recently been appointed and started at the home a few weeks prior to the inspection.
Per Jan 2023: Activities at Fremantle Court were facilitated by a dedicated activities team who supported people to undertake hobbies... cinema days, quizzes, baking and gardening.
No permanent manager in post yet, and lots of recent changes in managers.
At the time of our inspection there was not a registered manager in post. A manager had recently been appointed... The service had experienced changes of managers over recent years.
Staffing is enough most days but gets stretched at busy times, and agency staff fill gaps.
We saw there were enough staff to meet people's needs, although they were stretched at times... used agency staffing to meet planned staffing levels.
Only standard training and induction, supervisions not always up to date.
Per Jan 2023: Staff records of supervisions and support had not been completed in line with the provider's policy.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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