Working at Freelands Croft Care Home
Redfields Lane, Fleet, GU52 0RB
Operated by Bupa Care Homes (ANS) Limited
64 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive leaders and positive staff morale stand out, but staffing lacks stability details, activities are routine, and some staff miss key safety risks."
Safety & Risk
6/10
✓
Per 2022: Assured the provider was preventing infections and complied with MCA/DoLS. Per 2019: "systems... to protect from abuse... medicines safely"; but "some staff were not fully aware of... less frequent risks, such as if a person had a seizure."
Staff Culture
8/10
✓
"Staff morale was positive after an exceptional period of stress... up-beat, cheerful atmosphere." Staff told us they felt supported and were able to make their views known.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: "There were enough staff, with the right skills, to support people safely... Staff told us their workload was manageable."
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: "There was a wide-ranging training programme for staff which included training in specific needs and conditions, such as dementia care... encouraged staff to obtain relevant qualifications."
Management
8/10
✓
Leaders were available, consistent and led by example. Staff described the management style as "supportive". "She comes on the floor which is so important... She's very supportive with all of us staff."
Programmes
6/10
✓
Per 2022: "Each person had an interests and activities checklist... records of people's individual leisure activities including how they affected the person's mood." Per 2019: regular programme of events, excursions, pets as therapy.
Points to consider
Staffing is adequate with enough people and manageable workloads, but no details on agency use or long-term team stability.
Per 2019 comprehensive inspection: There were enough staff... Staff told us their workload was manageable.
There are regular activities like outings, games, pet therapy and personal checklists, but no specialist innovative programmes.
Per 2019: regular programme of events four times a day... excursions... pets as therapy. Per 2022: interests and activities checklist.
Some staff did not know details from care plans about less common risks like seizures.
Per 2019 comprehensive inspection: some staff were not fully aware of the detailed information in people's care plans and risk assessments concerning less frequent risks, such as if a person had a seizure.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews