Working at Freegrove Care Home

Agency workers needed most days to cover vacancies, and some staff say mornings and evenings feel stretched.

since our last inspection, some staff had left and recruitment of new staff remained a challenge... regular agency workers to be available most days... 'There could be more on in the morning'

No activities coordinator, so care staff handle basic crafts, games and reminiscence alongside personal care.

The service did not employ staff specifically to provide activities or entertainment and this remained the responsibility of the care staff

Accident reports not always sent to regulators promptly, and some follow-up checks after accidents lacked detail.

Notifications of incidents and accidents that had occurred had not always been sent to CQC as required. Whilst incidents and accidents were investigated, these sometimes lacked robustness