Working at Franklyn Lodge The Bungalow

Staff training has gaps and records do not always match up, so it's unclear if everyone stays up to date.

we identified that there were some gaps where it was not evident whether staff had completed relevant training. We also noted that the staff training certificates we viewed did not always correctly correspond with the dates on the training matrix.

Activities are basic like TV, garden time and day centre, with no real programme to build skills or try new things.

The activities available did not always enable people to develop and maintain social relationships with people and within the community. There was a lack of evidence that people were supported by staff to try new activities and develop their individual skills.

Incident records do not always note lessons learned to stop repeats, so learning from mistakes is not fully recorded.

These did not include details of lessons to be learnt to mitigate the incident/accident from occurring again.