Working at Franklyn Lodge
58 Kings Road, London, NW10 2BN
Operated by Residential Care Services Limited
4 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Staff receive thorough training and safety is strong with good management and a stable team, but reliance on agency workers and a basic activities programme hold it back."
Safety & Risk
8/10
✓
Improvements had been made to fire safety and medicines management. Staff had received safeguarding training, understood risks and incidents were used to improve practice.
Staff Culture
7/10
✓
We observed friendly interactions between people, staff and the registered manager. A staff member told us, 'I have all the information I need to do my job well.' People received support from a stable staff team.
Staffing Levels
5/10
!
Sufficient staffing had been provided to ensure people received the support they required. The service used agency staff who worked at the home on a regular basis to ensure continuity of care.
Training & Dev
8/10
✓
All staff, including regular agency staff, had received training in learning disabilities, autism awareness, medicines, safeguarding and others. Staff were provided with opportunities to undertake training for a qualification in health and social care and received regular supervision.
Management
7/10
✓
A relative told us, 'The registered manager is very good. I can't fault the way the home is managed.' Staff understood their roles and records showed regular supervisions and team meetings discussed quality issues.
Programmes
5/10
!
People were supported to participate in activities that were important to them, including meals in cafes and restaurants as part of the programme of activities and liaising with a local college.
Points to consider
Staffing is adequate with two staff per shift but relies on regular agency workers for continuity.
The service used agency staff. The staffing records showed that agency staff who were known by people worked at the home on a regular basis to ensure continuity of care and support.
Activities programme offers community outings and college links but no dedicated coordinator or specialist approaches to make the role more varied.
People were supported to participate in activities that were important to them... staff had liaised with a local college to support a person to develop their skills and independence.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews