Last updated: 10 February 2026
"Staff feel supported by management and work as a strong team with low turnover, but training gaps and basic activities hold it back."
Medicines managed safely with 'no gaps in the MARs'; risk assessments and PEEPs in place; incident records lacked lessons learned.
Staff said 'Massive support from the management... excellent support... I love working here' and 'We work as a team'; low turnover.
Low staff turnover ensured consistent care, but 'some staff worked long hours... 7am-10pm for 3 days... 9 hours rest between shifts instead of 11'.
Gaps in training: '3 staff had not completed epilepsy/diabetes awareness and 5 staff had not completed dementia awareness and dignity in care training'.
Staff told us 'Massive support from the management... I love working here' and family said the registered manager was approachable, but quality assurance systems were not sufficiently robust (Reg 17 breach).
Activities timetables had basic entries like 'dance move with staff while watching dance channel', 'fresh air in the back garden', 'watch telly/relaxation'; lacked skill development.
Some care workers missed training on epilepsy, diabetes, dementia, and dignity in care.
3 staff had not completed epilepsy/diabetes awareness and 5 staff had not completed dementia awareness and dignity in care training.
Care workers do long 15-hour shifts back-to-back with only 9 hours rest, not the full 11 hours.
1 staff member worked from 7am - 10pm for 3 days in a row... next day they started work at 7am. This meant that they had 9 hours rest between shifts instead of the government statutory 11 hours.
No real activities programme, just basic stuff like watching TV or garden time with no skill-building.
1 person's activities timetable stated on Monday afternoon, 'dance move with staff while watching dance channel' and on Tuesday afternoon, 'fresh air in the back garden'. Another person's... 'watch telly/relaxation' every evening.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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