Working at Franklyn Lodge 9 Grand Avenue
9 Grand Avenue, Wembley, HA9 6LS
Operated by Residential Care Services Limited
6 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel supported by management and work as a strong team with low turnover, but training gaps and basic activities hold it back."
Safety & Risk
7/10
✓
Medicines managed safely with 'no gaps in the MARs'; risk assessments and PEEPs in place; incident records lacked lessons learned.
Staff Culture
7/10
✓
Staff said 'Massive support from the management... excellent support... I love working here' and 'We work as a team'; low turnover.
Staffing Levels
5/10
!
Low staff turnover ensured consistent care, but 'some staff worked long hours... 7am-10pm for 3 days... 9 hours rest between shifts instead of 11'.
Training & Dev
3/10
✕
Gaps in training: '3 staff had not completed epilepsy/diabetes awareness and 5 staff had not completed dementia awareness and dignity in care training'.
Management
6/10
✓
Staff told us 'Massive support from the management... I love working here' and family said the registered manager was approachable, but quality assurance systems were not sufficiently robust (Reg 17 breach).
Programmes
3/10
✕
Activities timetables had basic entries like 'dance move with staff while watching dance channel', 'fresh air in the back garden', 'watch telly/relaxation'; lacked skill development.
Points to consider
Some care workers missed training on epilepsy, diabetes, dementia, and dignity in care.
3 staff had not completed epilepsy/diabetes awareness and 5 staff had not completed dementia awareness and dignity in care training.
Care workers do long 15-hour shifts back-to-back with only 9 hours rest, not the full 11 hours.
1 staff member worked from 7am - 10pm for 3 days in a row... next day they started work at 7am. This meant that they had 9 hours rest between shifts instead of the government statutory 11 hours.
No real activities programme, just basic stuff like watching TV or garden time with no skill-building.
1 person's activities timetable stated on Monday afternoon, 'dance move with staff while watching dance channel' and on Tuesday afternoon, 'fresh air in the back garden'. Another person's... 'watch telly/relaxation' every evening.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews