Working at Franklyn Crescent
57 Franklyn Crescent, Peterborough, PE1 5NE
Operated by Next Steps Community Care Ltd
3 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Strong training and stable staffing with low turnover, but safety issues with medicines records and food hygiene plus no registered manager hold it back."
Safety & Risk
3/10
✕
Medicines records incomplete and inaccurate with no stock tracking; unlabelled food in fridge creating hygiene and cross-contamination risks.
Staff Culture
6/10
✓
Staff felt well supported and listened to, low turnover, strong positive culture developed by nominated individual.
Staffing Levels
6/10
✓
Enough appropriately skilled staff to meet needs, low turnover, safe recruitment checks, on-call system for extra support.
Training & Dev
7/10
✓
Care Certificate induction, specialist training in autism, learning disabilities, epilepsy, communication, medicines; shadow shifts and supervisions.
Management
4/10
!
No registered manager in post, nominated individual applying; oversight gaps in medicines and food hygiene until inspection highlighted them.
Programmes
5/10
!
People supported with college artwork, water play feature, community access, interests and goals, but no dedicated coordinator or structured programme.
Points to consider
No permanent manager yet, and safety issues like medication gaps and food labelling weren't spotted before the inspection.
At the time of our inspection there was not a registered manager in post... Although the nominated individual corrected this matter after we highlighted this to them, prior to our inspection no action had been taken.
Medication records had gaps and no tracking for stock when people go out, plus unlabelled food in the fridge risked hygiene problems.
not all people's medicines administration records (MARs) were complete or accurate... no recorded process in place to show how many medicines were held in stock... 4 unlabelled items in a communal fridge.
No activities coordinator or structured programme, so the role focuses on basic support for personal interests like college and outings.
One person was proud to show us the artwork they had completed at college... supported people to pursue their interests inside and outside the home.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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