Working at Franklin House

Risk plans and medication records had gaps like not enough detail on as-needed doses and pain signs, plus blood sugar monitors not always checked right, though fixed after inspection with no harm.

Some risk assessments and management plans were not detailed enough. These included risks relating to medicines... PRN protocols were not always detailed enough. For example, they did not always explain how people who could not use words to communicate expressed pain. Staff did not always quality check the blood glucose monitors as per the manufacturer’s instructions.

Staffing is enough so no one waits and staff not rushed, but no details on low staff turnover or hardly any agency use.

There were enough suitable staff to meet people’s needs and keep them safe. Staff told us there were enough of them and they did not feel rushed in their jobs.

Activities programme has variety like art clubs, exercise, pet therapy dog and garden animals, but no specialist named approaches or staff trained in therapies.

People enjoyed a range of activities... These included art clubs, exercise, relaxation and a visiting therapy dog. There were chickens and rabbits in the garden... People also helped with gardening.