Last updated: 10 February 2026
"Staff feel supported by management and enjoy a positive team culture, but limited activities and stretched staffing at busy times hold it back."
People were protected from the risks of abuse and staff were trusted to keep them safe. Medicine administration was safe but improvements to documentation was required.
Staff said the relationships between staff and people were positive. A staff member told us, 'We work well together as a team. There is a good atmosphere and culture [in the service]. It is a good team.'
There were enough staff to support people at quieter periods but people occasionally had to wait for support at busier times. Some staff felt they needed more staff during busy periods.
Staff received an induction when they first started working at the service, and training relevant to their roles. Staff had received Dementia training, however not all staff we observed and spoke to had good knowledge of supporting people with Dementia.
The registered manager responded positively to feedback about moving and handling procedures and took immediate action to mitigate an identified risk. Staff praised the registered manager and wider management team, they felt supported in their roles.
The service employed an activity co-ordinator who facilitated activities 4 days a week... We observed people taking part in a game of bingo, however most people were withdrawn and could not engage with the game. People told us they would benefit from more activities.
Activities are basic with a coordinator only 4 days a week, and people including those with dementia are not always engaged or want more options.
People told us they would benefit from more activities. One person told us, 'I think that there could be more activities here.' ... We observed people taking part in a game of bingo, however most people were withdrawn and could not engage with the game.
Staffing is adequate but gets stretched at busy times like lunch, so sometimes people have to wait for help.
During the inspection we observed appropriate levels of staffing to support people during parts of the day, however, during other periods staff were very busy and took time to attend to people. For example, during lunch time, one person waited some time before staff attended to them.
Training covers basics and induction but has gaps, like not all staff knowing how to support people with dementia well.
Staff had received Dementia training, however not all staff we observed and spoke to had good knowledge of supporting people with Dementia. A relative told us, 'I feel they [staff] need to have more dementia training.'
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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