Working at Franklin House

There was a positive culture where people, relatives and staff felt happy and explained they would recommend the home. Staff comments included, “Management really care about both the staff and residents” and “This does not feel like a job. It is about making a real difference.”

There were enough suitable staff to meet people’s needs and keep them safe. Staff told us there were enough of them and they did not feel rushed in their jobs.

Staff undertook a wide range of training. This was regularly reviewed and updated. Staff were supported to learn new skills and develop in their careers. For example, some care workers had undertaken nursing qualifications whilst working at the service.

The registered manager and other senior staff were visible, inclusive and offered good support. Staff told us, “Managers are approachable. We are not just learning skills but understanding how to truly care for our residents.”

People enjoyed a range of activities. Staff organised visiting entertainers and trips out as well as a regular programme of events. These included art clubs, exercise, relaxation and a visiting therapy dog. There were chickens and rabbits in the garden.