Working at Franklin Avenue
18 Franklin Avenue, Bedford, MK45 4HF
Operated by Turning Point
6 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Strong leadership fosters a positive culture with motivated staff and excellent safety, although some reliance on agency staff covers vacant shifts."
Safety & Risk
9/10
✓
The registered manager had developed a series of one-page guidelines to support staff... We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2017 comprehensive inspection: Staff we spoke with were confident and motivated. They were clear about their roles and responsibilities... worked collaboratively, in a caring, respectful and positive way. The registered manager talked to us about how they ensured staff were supported, respected and valued.
Staffing Levels
5/10
!
Per 2017 comprehensive inspection: There were sufficient numbers of suitable staff to keep people safe and meet their needs. Rotas showed that the home was using bank and agency staff to cover a small number of vacant positions.
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: Staff had received recent training that was relevant to their roles covering areas such as safeguarding, fire safety, epilepsy, fluid and nutrition awareness, moving and handling, the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Induction booklets had been developed... staff had received individual supervision.
Management
7/10
✓
Per 2017 comprehensive inspection: There was strong leadership at the home which resulted in people receiving high quality and person centred care. The registered manager ensured that staff understood their legal responsibilities and accountability. This approach had created a positive culture... Staff we spoke with were confident and motivated.
Programmes
6/10
✓
Per 2017 comprehensive inspection: It was evident that they were supported to have active and varied lives... regular access to activities such as holidays, external day services and clubs, watching DVDs, listening to music, complementary therapies and social outings... onsite sensory room.
Points to consider
Staffing is adequate but bank and agency staff cover some vacant shifts.
Rotas showed that the home was using bank and agency staff to cover a small number of vacant positions.
Only standard training and induction with supervision, no funded qualifications or career development.
Training records confirmed that staff had received recent training that was relevant to their roles... Induction booklets had been developed for new staff which covered the Care Certificate... staff had received individual supervision.
Varied activities like outings, music and sensory room but no dedicated coordinator or specialist programmes.
supported to have active and varied lives... regular access to activities such as holidays, external day services and clubs, watching DVDs, listening to music, complementary therapies and social outings... onsite sensory room.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews