Working at Francis House
1c Cofield Road, Sutton Coldfield, B73 5SD
Operated by Lisieux Trust Limited
9 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Staff feel supported by approachable managers with strong training and a positive culture, but staffing lacks stability and activities miss dedicated coordination."
Safety & Risk
8/10
✓
Staff received safeguarding training and showed an understanding of safeguarding procedures. Staff told us they were confident any concerns raised would be dealt with by the manager. People received their medicines safely.
Staff Culture
8/10
✓
Staff told us they felt very well supported by the provider. A staff member told us, 'I feel very well supported at work. We get good training and the communication is very good.' Another said, 'I am always happy to come to work, it is a homely, friendly and relaxed place to be.'
Staffing Levels
6/10
✓
There were enough staff to support people in the home, and to take part in things they like to do. Rotas and training records showed there were enough suitably trained staff on duty to ensure safe care.
Training & Dev
8/10
✓
Staff told us and training records showed a wide range of specialist training was provided to staff to ensure they had the skills and confidence to meet people's assessed needs effectively. For example, training had been provided on Autism and Asperger's, deaf awareness, Learning disability, anxiety and end of life care.
Management
8/10
✓
Staff were happy with their day to day support and told us the registered manager and deputy manager was approachable and supportive. A staff member told us, 'The managers are very approachable and the people living here always come first, which is how it should be.'
Programmes
6/10
✓
People told us about the wide range of in-house activities they took part in including puzzle games, quizzes, baking and keep fit sessions. They also enjoyed meals out, theatre trips, attending clubs, bowling, cinema trips, volunteer work and a community art workshop.
Points to consider
Staffing is adequate to cover needs and activities, but no mention of low agency use or a stable long-serving team.
There were enough staff to support people in the home, and to take part in things they like to do. Rotas and training records showed there were enough suitably trained staff on duty.
Activities offer variety like baking, quizzes, outings and community volunteering, but no dedicated coordinator or specialist programmes mentioned.
People told us about the wide range of in-house activities they took part in including puzzle games, quizzes, baking and keep fit sessions. People were encouraged to engage in a meaningful way in the local community. For example, one person was involved in volunteer work.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews