Working at Francis House
10 Gibbons Road, Bedford, MK40 1DQ
Operated by Bedfordshire Supported Housing Limited
7 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff feel supported by approachable managers and have relevant training, but poor incident recording and lack of activities programme hold it back."
Safety & Risk
4/10
!
Incident reports were not always completed by staff when required. Care plans needed more guidance for staff about supporting people when they experienced emotional distress.
Staff Culture
6/10
✓
Staff told us they felt the manager was approachable and felt supported by the service manager. People told us they felt safe and were treated with dignity and respect.
Staffing Levels
5/10
!
Staff schedules showed enough staff were deployed. We observed there were enough staff deployed.
Training & Dev
6/10
✓
Records showed that staff had completed training relevant to their roles, including autism, fire safety and moving and positioning people.
Management
6/10
✓
Staff told us they felt the manager was approachable. Staff confirmed they received regular supervision and appraisal and felt supported by the service manager.
Programmes
3/10
✕
We observed good communication between staff when they left the service to support people with shopping.
Points to consider
Staff did not always record incidents of emotional distress, and care plans lack enough guidance on supporting people then.
Incident and accident reports had not always been completed when people experienced emotional distress, and care plans and risk assessments needed more information about how to support people when they experienced emotional distress.
Staffing is just enough to keep things safe, but no details on stable teams or minimal agency use.
Staff schedules showed enough staff were deployed. We observed there were enough staff deployed.
No activities programme or coordinator means the job is mostly routine personal care with basic outings like shopping.
We observed good communication between staff when they left the service to support people with shopping.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews