Working at Francis House

Hiring records missed full past job details in three out of four staff files checked, even though now fixed.

in 3 out of 4 staff files we looked at, full dates of their previous employment listed, were not always obtained for the purposes of their job application.

Just the usual training needed for the job, no extra specialist courses or ways to develop skills.

Per 2018 comprehensive inspection: Staff said they received the training and support they needed to provide people's care.

Several medication mistakes happened recently that needed fixing with more training and checks.

Before this inspection, the registered manager told us about a series of medicines errors, which had occurred at the service, with no resulting harm to any person.