Working at Frances Bolitho Care Home
Polwithen Road, St. Ives, TR18 2JR
Operated by Cornwallis Care Services Ltd
45 bedsNursing homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Staff feel valued and supported with regular supervision, but absent manager, agency staffing shortages, and limited activities need improvement."
Safety & Risk
6/10
✓
There was no cleaning schedule available for care staff to complete, to record when high touch point areas and key areas such as bathrooms and toilets, had been cleaned... This was immediately addressed during the inspection.
Staff Culture
6/10
✓
Staff told us that they felt valued and supported by the clinical lead. They told us they enjoyed working at the service.
Staffing Levels
4/10
!
Agency staff were being used but not all shifts were able to be covered as planned. Some shifts had been carried out by one less carer than planned.
Training & Dev
5/10
!
Staff had received regular supervision and were provided with appraisals, although the clinical lead did not hold an effective overview of this.
Management
4/10
!
The registered manager had not visited the service since May 2022. The registered manager was also registered at another service within the Cornwallis Care Group.
Programmes
3/10
✕
People had opportunities to take part in some activities. One activity coordinator was employed but was off sick with COVID-19 at the time of this inspection.
Points to consider
No permanent manager on site since May, as they manage another home two hours away and leave it to the clinical lead.
The registered manager had not been present in the service since May 2022. The registered manager was also registered at another service within the Cornwallis Care Group.
Using agency staff and some shifts short staffed because of COVID sickness.
Agency staff were being used but not all shifts were able to be covered as planned. Some shifts had been carried out by one less carer than planned.
No activities coordinator on duty due to sickness, so the role is mostly routine personal care.
One activity coordinator was employed but was off sick with COVID-19 at the time of this inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews