Last updated: 9 February 2026
"Strong teamwork, good morale, and keeping people safe, although recent leadership changes after a serious incident mean stability is still developing."
People were safe at the service. Staff had been trained to safeguard people from abuse and understood how to manage risks to people to keep them safe. Medicines were stored safely and appropriately.
Staff were encouraged by the home manager to work well together to meet people's needs. One staff member said, 'Teamwork is good. Staff morale is good.'
There were enough staff to support people. One staff member said, 'I don't feel overworked as there is enough staff on duty to support people with their needs.'
Staff received relevant training to help them to do this, including specific training to support people living with dementia. Training was refreshed at regular intervals so staff stayed up to date with current practice and knowledge.
Feedback from people and staff indicated despite the changes in management and leadership the service had continued to operate as normal and managed well by the home manager.
Per 2017 comprehensive inspection: An activity co-ordinator had been recruited who had improved the range and quality of activities for people... weekly programme of activities such as quizzes and games. In addition... ad hoc activities... arts and crafts... gardening.
Recent shake-up after serious incident with old manager means leadership is competent but not long-term stable yet.
The provider had acted to make changes at the service and at provider level... Prior to this inspection we were informed of a serious incident involving the registered manager who was also the nominated individual... the registered manager had agreed to step down from both roles.
Staffing is enough to get by without rushing, but no details on staff staying long-term or agency use.
There were enough staff to support people... 'Staffing levels are good here. We are not rushed around and we can spend time with people.'
Only standard training like dementia courses and supervisions, no funded qualifications or career progression.
Staff received relevant training... including specific training to support people living with dementia... Staff were supported... with regular supervision.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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