Working at Foxley Lane
37 Foxley Lane, Purley, CR8 3EH
Operated by Independence Homes Limited
8 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Motivated staff team and strong safety practices stand out, but no registered manager splitting time over two homes worries everyone."
Safety & Risk
7/10
✓
Staff followed systems and processes to prescribe, administer, record and store medicines safely. The service managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately. Incidents were fully investigated and action was taken to reduce the risk of these reoccurring.
Staff Culture
6/10
✓
The staff team were motivated and now worked better together. Their communication with each other and with relatives had improved. Relatives and staff told us they felt supported by the home manager and were comfortable speaking to them if they had any issues or concerns.
Staffing Levels
5/10
!
The service had enough staff at the time of this inspection... The service was using agency staff to work shifts that could not be filled with permanent staff. The home manager told us the service used the same agency staff wherever possible to maintain consistency for people.
Training & Dev
5/10
!
Staff had training on how to recognise and report abuse and they knew how to apply it. Staff had received training in the MCA and associated codes of practice and understood their responsibilities under this Act.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post since January 2023 and was in the process of submitting an application to register.
Programmes
4/10
!
The home manager also had plans to improve the quality of activities to ensure people were appropriately stimulated and engaged at all times. They told us this was one of their key priorities for the service.
Points to consider
No registered manager in post, new one applying but will split time over two homes which worries staff and families.
At the time of our inspection there was not a registered manager in post. A new manager had been in post since January 2023 and was in the process of submitting an application to register... the provider intended for the home manager to be responsible for the management of two services. Relatives and staff told us they were concerned this might have a negative impact on the service.
Staffing is adequate but some agency workers cover shifts that can't be filled by permanent staff.
The service was using agency staff to work shifts that could not be filled with permanent staff. The home manager told us the service used the same agency staff wherever possible to maintain consistency for people. To reduce ongoing reliance on agency staff the provider was actively recruiting new permanent staff.
No activities programme or coordinator, so the role is mostly routine personal care, manager planning improvements.
The home manager also had plans to improve the quality of activities to ensure people were appropriately stimulated and engaged at all times. They told us this was one of their key priorities for the service which they had communicated to people and relatives.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews