Last updated: 10 February 2026
"Strong leadership and a positive team culture where staff feel valued and supported, but medicine records for creams lack details on application and effectiveness."
Staff understood how to manage and administer medicines safely, but PRN records lacked details on cream application and effectiveness of administered medicines.
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. Staff said they worked as a team rather than individuals.
Arrangements for staffing reflected the needs of the person using the service. Staffing levels had recently been reassessed and changes implemented promptly. Staff responded promptly to all requests.
Updated training and refresher courses were scheduled so that staff continuously demonstrated best practice. The provider invested in staff by providing them with quality training to meet the needs of the person.
The registered manager worked directly with the person and led by example. A staff member told us, 'She leads from the front. She asks questions. Communication is very good...'
The person had access to a range of meaningful activities... voluntary work and leisure activities... desensitisation programme... social stories... developing the garden to plant pear trees.
Medication records for when-required creams missed details on when and where to apply them and what help was needed, and didn't note if pain relief worked.
The person's records did not contain information about when and where to apply these creams or what support the person needed. When PRN medicine was administered... staff did not record whether it had been effective or not.
AI Generated
Last inspected: April 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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